Operational
In the operational field, DeLorentz & Partners acts as the support department for the client. Our support department consists of skilled support employees who answer the phone and email. These incoming messages are recorded in our PSA system, which is fully based on ITIL v3 and other best practices such as PRINCE2, Agile and in accordance with our ISO27001 certification. These incoming messages are handled in accordance with the agreed SLA.

Tactical
On a tactical level, DeLorentz & Partners monitors and reports on the services provided and is an extension of the operational level. We do this in the form of ICT Service Management, in which the results of open and closed tickets (information requests, incidents, changes and problems), reports and agreements made are periodically revised and maintained.

Strategic
On a strategic level, DeLorentz & Partners acts in the role of IT business consultant or rather a “Trusted Advisor” for the management of the client. We help your organization to formulate strategic ICT objectives, plan an ICT budget and keep up with developments in the field of business and technology.